Society of Insurance Trainers and Educators

Member Spotlight -  April 2021     

Russell is currently the Training Manager at Germania Insurance Company with 35 years’ experience in Personal Lines Insurance. 

Russell began his insurance career in 1986 soon after graduating from college.  He actually interviewed on campus and was offered a position with State Farm as an Auto Claim Representative.  This began a career that led to numerous opportunities, and relocations to several different cities in Texas.  Houston, Corpus Christi, Temple, El Paso, Brenham, and ultimately College Station, where Russell currently calls home.  Russell often credits the training and mentoring he received at State Farm for the success and fulfillment he has experienced in his career.

After 13 years there, Russell made a transition to a Claims Manager position with Germania Insurance Company and has been there for the past 22 years.  The majority of his career was spent in Claims, and he was fortunate enough to advance to leadership early in his career.  His passion is “service,” and he has a strong desire to help share and foster the realization that it is the single most important element of the insurance business.  Today, Russell is able to impart this philosophy on others within the Germania organization through his efforts as part of the Learning and Development team.  He has trained on service and call quality in Claims, Accounting, Underwriting, and Business Technology. 

Russell holds two State Insurance Licenses, the Adjuster and also the General Lines Agent license.  In addition to this, he has achieved three insurance related designations.  The Associate in Claims (AIC), Associate in General Insurance (AINS), and most recently, the Insurance Training Professional (ITP) designation. 

Russell lives in College Station, Texas, which is home to his alma mater, Texas A & M University.  He is a proud Aggie, and glad to be able to return there.  He and his wife, Nancy, have three sons, and four grandchildren.  In their spare time, they make frequent trips to visit them, and enjoy the various activities they are involved in.