Society of Insurance Trainers and Educators

Member Spotlight -  November 2020     

                                    Traci Adedeji      

 

Traci Adedeji, CPCU, CSPO, ARM, API, AIDA - Automobile Insurance Plans Office (AIPSO) – 

Traci is the Insurance Operations Program Lead for AIPSO in Johnston, RI with over 30 years’ experience in Personal Lines underwriting.

Traci’s insurance career began in 1984 as a file clerk at a small insurance agency in New Jersey.  She went on to hold underwriting positions with national companies like Chubb and AIG.  In addition to front-line underwriting, her experience includes a diverse array of responsibilities including managing people, training and development and roles in project management.  In Traci’s current role as Program Lead at AIPSO, she oversees the day-to-day operations of the residual market automobile plans for 16 states.  She also serves as Product Owner, collaborating with AIPSO’s project management office to develop a new policy administration system, and helping to drive the organization’s Agile transformation.

Prior to AIPSO, Traci worked at Amica Mutual Insurance Companies, where her affinity for training was refined.  While at Amica she created and delivered countrywide technical training programs and provided ongoing support for new system users. 

In the two years since Traci joined AIPSO, the organization’s business needs have evolved, creating a steeper learning curve for employees as they take on new responsibilities.  AIPSO created a Trainer Network to provide learning and development resources to the organization.  Traci is a part of that network and is leveraging her experience with creating and delivering technical training programs to prepare for training on the new policy administration system currently in development at AIPSO.  

Traci is known for her down-to-earth, relatable style of training that is always sprinkled with a bit of her unique sense of humor.  The key to her training programs is flexibility and customization. She finds that technical training works best when it is scenario-driven instead of just conceptual.  This allows users to understand how the functionality being trained applies to and benefits their job.  She also finds that incorporating hands-on practice for participants helps with user adoption and with development of new mental muscle memory.   Traci joined SITE in 2019 to take advantage of the robust training opportunities offered and to broaden her network of training resources.

Traci lives in Pawtucket, Rhode Island and is a single empty-nester who certainly keeps busy when she is not making insurance magic happen.  She is the 2020 President-Elect of the CPCU Society – Rhode Island Chapter, an instructor for CPCU 530:  Navigating the Legal Landscape of Insurance, and recently resumed studies online at Franklin University to complete a bachelor’s degree in Risk Management and Insurance.  In her free time, she enjoys cooking, reading and shopping.