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SITE Webinar - September
Friday, September 20, 2019, 11:00 AM - 12:00 PM EDT
Category: Events

September 20th at 11:00 a.m. EST
"Workflow Learning for Trainers"
Presented by: Ray Jimenez - Chief Learning Architect for Vignettes Learning
Register Today

How to Use Happy and Unhappy Incidents in Workflow Learning

Most learning programs and paths are prescriptions that cover “happy incidents.” These topics are standard, using familiar content for steps, procedures, policies and compliance. These are the norms - lessons that are predictable, known and accepted company practices. A good example of a happy incident is, “follow these 5 steps to get results.” Unfortunately, for every one happy incident, there are ten or more unhappy incidents. These include catastrophes, accidents, errors, violations, near misses, product defects, explosions, emergencies, etc. - the unknowns and the unexpected. These are real-world issues that learners and workers must respond to.

In Workflow Learning where learners must work and learn simultaneously, L&D and HR Departments must encourage elective learning. Learners should have the flexibility to explore and obtain answers from libraries of resources in order to find answers and solutions.

Workers deal with the unhappy incidents in Workflow Learning, too. They must be able to anticipate, prevent or resolve unhappy incidents at work. These occurrences are part of the day-to-day realities of being a productive worker.

In this session, you will learn how to :

•explore L&D and HR solutions to help learners deal with unknown and unpredictable workflow issues

•discover methods to identify, prevent and/or solve unhappy incidents

•review a Workflow Map that helps HR and L&D professions connect their learning resources

to impact work results

•explore a method on how to encourage learners to do trial and error, and experimentation to solve problems

Ray Jimenez is the chief learning architect at Vignettes Learning, TrainingMagNetwork.com and SituationExpert.com. He has worked with American Bankers Association, Neiman Marcus, the US Air Force, NASA, Blue Cross, Goodwill Industries, Pixar Studios, Edison Missing Group, Dendreon, Netafim, Progressive Insurance, Bridgepoint Education, and the California Institute of Technology, to name a few. Ray is the author of Workflow Learning; Microlearning Impacts Report; 3-Minute eLearning; Scenario-Based Learning; Do-It- Yourself eLearning; Story Impacts Learning and Performance, and Story-Based eLearning Design.

Register Today