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SITE Webinar - August
Friday, August 23, 2019, 11:00 AM - 12:00 AM EST
Category: Events

August 23 at 11:00 a.m. EST
"The Flipped Classroom for State Specific Training - Techniques and Tips"
Presented by: Lydia Hayes - Senior Claims Trainer for Esurance

Employees need to learn about handling claims in new states, whether new to the company or promoted into a new role. Subject matter experts want to drill every last detail about that state directly into the learner' mind. The problem? Learning that is crammed with information and no on-the-job context.

 In this webinar, we'll explore:

•             Flipped classroom techniques that work

•             Tips for successful set-up

•             Ways to build participant buy-in

Delivering a learning experience with the flipped classroom technique will pre-engage learners, relate the learning experience to what they already know, and connect them to competent application. This provides the employee confidence to successfully handle claims in a new state. 

Pre-register to receive reminder email one day prior to webinar with Adobeconnect link to join and pre-event activity:

Be prepared to be pre-engaged!  Look for an email of pre-work to be completed prior to class!

About Lydia Hayes:

Lydia has been a senior claims trainer since 2014, and a licensed claims adjuster since 2006.  She worked primarily no-fault coverage across multiple states that include handling arbitration and litigation.  She finds being an insurance trainer an elevated journey on the path to change.  She is dedicated to providing an engaging learning experience and helping people get the best out of themselves.